The other day my spirit guide to the world of learning Dr. Jane Bozarth got a question from a young person on the Twitters, who was looking for the person who “said ADDIE was great model for designing training, or building a strip club or invading a foreign land.”  Dr. B immediately suggested that it was probably me, and I confessed to saying something along those lines once upon a time.

William The Conqueror(For those of you NOT in the learning industry, ADDIE is an acronym for Analysis, Design, Development, Implementation, and Evaluation” — a design model first developed by William the Conqueror to write curriculum used to train his troops how to pour hot oil on enemies without burning themselves.)

Actually, there is some debate in the learning community that ADDIE may have been used earlier than that.  Some of us suspect that the project team for the big bang developed training materials and job aids using ADDIE because God was concerned that there might be user support issues.

When I said that ADDIE could be used for many other things than learning development, I was trying to use sarcasm to make a point. (Pause for shocked intake of breath by readers.) I’m not a big fan of the old girl, and was pointing out that you could really use this model in almost any kind of endeavor because it’s so generic and basic.

Tie My Shoes

Analysis:  Where are my shoes?

Design:  Criss-cross or horizontal?

Development:  Insert laces

Implementation:  Shoes on feet

Evaluation:  Attempt walking

Extreme Makeover

So — while it’s fun making fun of something near and dear to the hearts of many, and I love the angry comments and emails — how could we improve it?

Let’s rethink what the old girl might look like with a little lipo, some time with a personal trainer, and a few hours under the knife of a great plastics guy.

A is for “Amazing”

Let’s start with designing training that opens with something amazing.  Get your learners on the hook like a big ol’ catfish, so they can’t wriggle off.  It doesn’t matter what other good stuff you’ve got in that lesson if they’re not on the line headed towards the boat.

D is for “Delightful”

You’re gonna hate me for this, but all the other parts better be as good as the opener.  Today’s learners need to be engaged and delighted too.  Use videos.  Use humor.  Use fun, games, interaction, things to click on, multiple learning styles.  Yes — it IS all about the learner.

D is for “Doing”

Keep those little fingers busy.  If you’re teaching in person, have people working in small groups, get them moving in the classroom, have learners writing and giving responses.  If you’re online, you need to be taking polls and asking for input via chat and Twitter.  If you’re lecturing people are checking their mail and seeing who’s on Facebook.

I is for “Interactive”

I’m repeating myself because it’s so important.  Don’t lecture — ask leading questions, and let the students discover answers on their own.  Yes — I know it takes longer.  Yes — I know it’s messier.  Yes — I know it’s more work for you.  I don’t care!

E is for “Exhibit”

If you really want to measure the transfer of knowledge, you and I (the “learning professionals”) know that multiple-choice questions don’t mean squat.  Get your learners to exhibit what they know. Build a bridge, respond in a role-play, stage a server, or write a sales page.  That’s really the only way to measure if you taught them anything meaningful.

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So what do you think?  ADDIE 2.0 is slim, trim, and quite a sexy little number.  Want to take her home to meet the parents?

P.S.  ADDIE 2.0 would still be quite effective for running a strip club, I believe.

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My wife (the big-time network admin) and I have great conversations in the morning as I drive her in to work. We’ve got two cars, but we both enjoy the time together, and we’re worried that there’s too much fossil fuel on the planet and we want to do our part. So each day I get to hear a little about the madness of life in a large school district and how the inmates are expected to keep the computers running with no money and little respect.

dooley_wilson10Today’s story revolved around a new printer control system (I’m gonna call it OOPS-Print, to protect the guilty) that their IT Director decided was the bee’s knees last year. It was so cool that it had to be installed on every single box in every single school in the district. (It’s pretty amazing — it lets you select a printer to use with your machine.) (Yes, I’m being sarcastic.)

The folks in the trenches weren’t very impressed, but like the guys flying the Kamikaze airplanes, nobody wanted their feedback on the flight plan. So they spent months and months planning, deploying, installing, troubleshooting, and generally getting this POS (Printing Organizational System) ready for the start of school this fall.

My love was a key piece of the puzzle, and worked long hours to make it happen. She then spent lots of time teaching the 30+ technicians who support the schools how to use it, how to install printers, how to troubleshoot — trust me, she’s ALMOST as good as I am at training. (If I get hit by a bus, she’d become “The Best Damn Trainer In The World”)

“Houston — We Have A Problem!”

So she was a little bit surprised, yesterday, when one of the suits in the Admin Wing walked in to the server room and announced to God And Everybody that OOPS-Print wasn’t working at an entire school. And it was all their fault.

Unaware that his life expectancy was now measured in seconds, my wife asked him for details. Where were the individual “trouble tickets” that everyone was required to file? Who had done the troubleshooting? What had they found?

Weeeeeeelllllll. Turns out there were just a few tickets. And the local tech closed them before they ever escalated to NetOps. Didn’t fix anything, just “closed” them.   (Smoke begins wisping out my sweetie’s ears.) So she and a couple other top level administrators drop the actual work they’re doing, saddle up, and head out.

Turns out that the techs had installed the OOPS-PRINT client on the machines, but failed to select a printer. I asked her if this was the version of the software with psychic powers that could reach into the user’s mind and determine which of the many networked printers they wanted to use. No, she said, they hadn’t purchased that plug-in.

For one reason or another, the techs assumed that because this was new software there really was no reason to even attempt to try any basic troubleshooting steps — like, could the computer “see” the printers? Could it print a test page? Could it print locally? Was the freaking cord plugged in? Were their underpants pulled all the way up to their ears?

This morning, The Only Woman I Will Ever Love will be in a meeting with lots of suits and network friends. I told her to start out the discussion with a suggestion that just because you put on new shoes doesn’t mean you should completely give up any future attempts to walk on your own. She told me sarcasm doesn’t help anything.

But in all seriousness, I see this often in education. A teacher gets a new ActiveBoard, and thinks all the rules of learning have now changed. Someone teaches in a Webinar and suddenly believes a 60-minute droning lecture would be a great idea. Or someone’s e-learning class uses stupid little games like Jeopardy and Match Game for low-level retention and they call it real learning.

Sam had it right in Casablanca. The fundamental things apply.

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Learner Feedback? You Can’t STAND Learner Feedback!

August 15, 2010

There have been lots of tweets and blogs and squawks about the collection, management and integration of feedback from learners floating across the Interwebs lately.  And, as I often do, I’ve turned to Jack Nicholson to get some sage advice on the subject — to share out with the tiny skulls of mush that come [...]

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Social Media: A Parable

August 13, 2010

A few nights ago, on a warm summer evening, a bunch of us were out standing in the middle of our street down here in South Carolina.  One guy was talking about politics.  Another lady was talking about how she wanted to be the Mayor.  And I, as usual, was making snarky obnoxious comments and [...]

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In The End, All You’ve Got Is Your Good Name

August 11, 2010

I’ve just completed a very strange experience with a client.  Well, she wasn’t actually a client — that would suppose that there had been an exchange of funds for services.  In this case, there were many promises of funds, but none ever showed up.  It’s not the first time that’s happened to me, and I’m [...]

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Great Post On Copyright, From Some Guy. Somewhere.

August 3, 2010

ProBlogger has a wonderful post on copyright basics for content producers.  Here are the three points I stole from it:

Only use content that’s identified explicitly as being available for reuse under the creative commons or open content licenses.
Always include a linked citation alongside the content I reference or reuse, identifying the creator and [...]

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My Heart Will Go On: Social Media In The Enterprise

August 1, 2010

I just read a wonderful post by Jane Hart entitled “The Future Of Social Media In The Enterprise“.  In it, she deftly describes an issue that I’ve been encountering often lately with potential clients who want to talk about using this game-changing paradigm-shifting bar-raising (insert your own favorite stupid marketing metaphor here) thing we call [...]

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Let Me See If I Can Simplify This For You

July 25, 2010

I read a lot about “Social Media” and all the rules that people have come up with, the tips and tricks that have been enumerated, and my friend Chris Brogan has even created an entire book on the subject that he signs in airport bookstores so they can’t possibly return them to the publisher.
But I’m [...]

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The Seven Habits Of Highly Annoying Clients — And How To Profit From Them

June 29, 2010

Like it or not, it seems that my market niche lately seems to be “highly annoying clients” — those folks that just seem to come with more baggage than the Gabor sisters and more issues than National Geographic.
You all know who I’m talking about.  In the first five minutes, they’re telling me why their last [...]

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What’s my home office secret? Organization — I don’t haz it.

May 27, 2010

My home office is a chaotic mess, but it’s MY mess. It’s a comfortable place to work, allows the cat lots of places to throw up, and causes lots of creativity to happen as a pile of filing cascades over a pile of client proposals. (This gives me a no-cost [...]

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