Chapter 1: All That Talking, and Nobody's Learning

Just because you're talking, it doesn't mean anybody's learning -- a quick trip through learning theory (boring) -- why we do what we know doesn't work -- start with the end goal, and work backwards -- do you dare to measure -- why they're called "smile sheets" -- it's not you, everybody is awful at this.
Real-World Report: Allison Rossett

Chapter 2: What's Working, and What's Tanking

Everything's working fine, just ask a vendor -- getting some hard facts -- if you order cheap, you get cheap -- the ten-point checklist to measure results -- it doesn't take a rocket surgeon -- you have the experts, just get some teachers.
Real-World Report: Elliott Masie

Chapter 3: Buy the Cheapest and That's What You'll Get

Tell your boss you saved more money -- knowing quality from the start -- if there's no project manager, there's no project management -- where you can economize and where you can't -- build a solid foundation, to support the second floor -- my mom could sew the costumes, and we could use the big barn -- they work at night, just like elves.
Real-World Report: Corporate University Xchange

Chapter 4: Defining What's In, and What's Out

It's like getting your kitchen remodeled -- getting the sow in the barn -- quiet, you might offend someone -- a horse built by committee -- deliverables, damn liars, and stakeholders -- just update the plan when the project is done --
Real-World Report: Ruth Clark

Chapter 5: Reviews, Opinions, and Experts

Let's run this past marketing and pr -- someone needs to keep this on message -- make sure that you correct any false perceptions -- we just need to educate them -- getting our message out there -- whoops! The CEO found out -- let's take it out of context and use it -- time to pull the plug
Real-World Report: MS Learning

Chapter 6: Just a Few Little Changes

Time to moderate the comments -- pruning the suckers -- let's plant some special seeds -- no need to support this -- blog that and you're fired -- if you are supposed to have opinions, we'll supply them for you -- we didn't want this to be so successful.
Real-World Report: Jay Cross

Chapter 7: Virtual Machines Don't Have To Be Plugged In

Planning where to start -- elephant consuption by small bites -- your mom told you there'd be days like this -- disaster planning -- everybody's got an opinion -- plan for success -- plan for being overwhelmed -- using the pros -- spreading out the weight --
Real-World Report: Hynesite, Inc.

Chapter 8: Deploying, Assessment, and CYA

Identify your talent -- what's in the garden already -- talk to your customers -- first baby steps -- it's a good thing if nobody notices -- building a library of content -- seeding the clouds -- ideas can be rented but not stolen -- getting noticed on a large scale -- keeping the ball rolling.
Real-World Report: Brandon Hall

Endnotes

Appendix

Index